Frequently Asked Questions
Everything you need to know about partnering with Techypanda for your healthcare virtual assistant needs.
Getting Started
Setup, onboarding, and initial questions
Security & Compliance
HIPAA, data protection, and privacy
Service & Support
Quality, reliability, and ongoing support
| Pricing & Contracts
| Pricing & Contracts
No setup fees, no hidden costs. Our pricing is completely transparent - you pay only the monthly rate for your chosen package. This includes all training, onboarding, account management, and ongoing support.
Monthly billing on the 1st of each month via automatic payment. We accept all major credit cards, ACH transfers, and can accommodate net-30 terms for established healthcare organizations.
| Technical Requirements
| Technical Requirements
Minimal setup required. You'll need to provide user accounts in your EHR system and any practice management software. Our IT team handles VPN configuration and secure access setup. Most implementations require less than 2 hours of your IT time.
Yes! Our VAs work during your business hours in your time zone. We can accommodate early morning, evening, or weekend coverage as needed. Full-time VAs can work split shifts to cover extended hours.
| Service Capabilities
| Service Capabilities
VAs cannot provide medical advice, make clinical decisions, or perform tasks requiring physical presence. They focus on administrative, documentation, and communication tasks that support your clinical work without replacing professional judgment.
VAs are trained to recognize urgent situations and follow your specific protocols for escalation. They can immediately alert you to emergency calls, urgent messages, or critical lab results according to your established procedures.
Choose Your Path to Getting Started
Standard Onboarding
Comprehensive setup with full training and workflow integration.
Timeline
5-7 Business Days
Timeline
Custom Implementation
Complex practices requiring specialized setup and extensive integration.
Timeline
2-3 Weeks
Timeline
"Always Human, Always Here"
"Always Human, Always Here"
Created by those in healthcare, for those in healthcare—because real experience makes the difference.
Click Here to Start your Techypanda journey!
Click Here to Start your Techypanda journey!